What Do Red, Amber and Green EVHC Items Mean?
Electronic Vehicle Health Checks often use a traffic-light system to help customers understand vehicle condition. Explaining these categories clearly helps customers make informed decisions about required and recommended work.
The traffic-light structure helps turn workshop findings into clear customer information.
Red items usually require immediate attention. These may relate to safety, legal compliance or vehicle reliability. Customers should understand why the work is important and what could happen if it is delayed.
Amber items do not usually require immediate action, but they should be monitored or planned for. Amber work gives customers the opportunity to plan maintenance before it becomes urgent.
Green items are currently in acceptable condition. These results provide reassurance that checked areas of the vehicle do not currently require action.
When explaining red items, focus on urgency, safety and the customer’s available options.
When explaining amber items, avoid creating unnecessary pressure. The aim is to help the customer understand what may need attention soon.
Green items show the customer that the vehicle has been assessed, not just that issues have been found.
Making the Explanation Customer-Friendly
Customers may not understand technical workshop terms. Service teams should explain EVHC findings in plain language and link each item to practical customer impact.
For each item, it can help to explain:
A clear explanation helps the customer feel informed rather than pressured.
Customer Conversation Tips
- Explain red items as immediate priorities
- Explain amber items as future planning points
- Use green items to reassure the customer
- Avoid technical jargon where possible
- Explain the customer impact, not just the workshop finding
- Give customers clear options for next steps
The traffic-light system is most effective when it helps customers understand urgency, not when it is used as a sales shortcut.